Hi, I’m Andrew
I’m a customer service leader of eight years with experience in project management, operational leadership, and technology sales and support. I’m a self proclaimed people person and a huge fan of all things hipster.
Profile
I’m a customer service professional with 8 years of experience in retail operations and customer support. I have 4 years of experience in team leadership, training, and onboarding. I’m experienced in facilitating day to day operations through both involved action and oversight.
Well versed in developing in place practices for team support, I identify improvement opportunities and implement efficient solutions. I’ve improved upon my long standing technical skills by exercising post-sales support in a fast paced tech-sales environment and utilized that same tech-savviness to diagnose and solve for technical difficulties.
I’m passionate about healthy environments that connect people, and about developing talents in others. Always asking questions, always finding answers.
Currently:
Sales Specialist at Apple Inc.
In my current role I deliver consistently excellent customer service, while the expectations of both my organization and my customers. In Q2 of 2023 I exceeded Apple Business introduction expectations (a KPI to track customer engagement) by 430%, and retained an average customer satisfaction rating of 97%. At Apple I’ve quickly learned new technical skills, like troubleshooting both iOS and MacOS software issues, providing technical support to device users, and post-sales service to new owners. Remaining passionate about collaborative environments, I constantly partner with my team members to solve complex problems and find customized solutions.
